Question No. 1

Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

• A. Send to VRU node
• B. Queue to Skill Group node
• C. Translation Route to VRU node
• D. Goto Script node
• E. Route Select node

Question No. 2

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

• A. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
• B. Set user.vxml_detail_rpt.rpt_Serv to value 1.
• C. Set user.vxml_detail_rpt.rpt_Serv to value 0.
• D. Enable Report Data Exclusive Filtering.
• E. Enable reporting for CVP VXML Server as well as VXML Application detail.

Question No. 3

Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

• A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
• B. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
• C. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
• D. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

Question No. 4

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

• A. dbagent
• B. opcs
• C. ccagent
• D. mds

Question No. 1

Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

• A. The call that traversed through the A path.
• B. The call that traversed through the B path.
• C. The call that traversed through the C path.
• D. The call that traversed through the D path.

Question No. 2

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

• A. dbagent
• B. opcs
• C. ccagent
• D. mds

Question No. 3

Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

• A. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
• B. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
• C. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
• D. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1

Question No. 4

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

• A. Cluster Manager
• B. System Application Agent
• C. Cisco DB
• D. Cisco Tomcat
• E. Cisco Dirsync