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Latest Microsoft MB2-718 Dumps Exam Questions and Answers:
You have the Customer service representative security role. You apply a filter to the active case system view. You need to save the view. What should you do?
A. Create a personal view.
B. Save the filtered view.
C. Pin the view.
D. Use Save As and give the view a new name.
Your organization has a custom entity.
You need to ensure that the custom entity is available from the interactive service hub.
Which setting for the entity should you modify?
A. Enable for knowledge management
B. Enable for mobile
C. Enable for interactive experience
D. Enable for SLA
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?
A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.
You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.
A. The Complete page must always display last.
B. The Welcome page must always display first.
C. Surveys can have up to three pages.
D. Surveys can contain unlimited questions.
You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.
A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.
You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?
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